FAQ's

WHEN WILL MY ORDER SHIP?

Within the US, UK and Canada expect your item within 7-10 business days of purchase. International orders will get to you in 15-20 business days of purchase. When your order ships you can request your tracking number via email: theteam@fooryu.com

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 30 days, email tracking information to theteam@fooryu.com, and we will gladly refund you.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via Fedex/UPS not USPS.

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email: theteam@fooryu.com and your email will be forwarded to the best person!

INCHES OR CENTIMETERS?

All pieces are in inches.

WHAT CARRIER DO YOUR ORDERS SHIP?

Most U.S. and Canadian orders are shipped via Fedex, some are shipping with a regional carrier. Our UK orders are usually with Parcel Force. 

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

PayPal is the faster, more secure way to pay online. It lets you pay for your favorite things at millions of online stores in the U.S. and across 203 global markets

Secure: whether you are paying bills, sending money or making a purchase, PayPal works hard to keep your financial information secure.

Fast: no need to enter all your financial information every time you shop. Speed through checkout with PayPal.

 

WHO DO I CONTACT FOR ANY OTHER QUESTIONS?

Email: theteam@fooryu.com